Do you offer a warranty of your fireplace screens and fireplace accessories?
We offer a 30-day money back warranty on all of our fireplace screen products. See our return policy page.

What payment methods do you accept?
We accept VISA, MASTERCARD, DISCOVER CARD, AMERICAN EXPRESS, and PAYPAL as payment options on our web site. This ensures that no matter the customer, there will be no restrictions on receiving payment. All options are available. Please contact us if you have any other questions regarding payment.

Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at 1-800-253-1482.

How do you ship?
UPS Ground and FedEx Ground are our standard methods of shipment to destinations within the 48 contiguous U.S. states. Products ship directly from the manufacturer. Most in-stock items will ship in 3-5 Business days.

When will my credit card be charged?
We will obtain authorization for the credit card charges when we process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will be charged immediately upon authorization. If we are unable to secure authorization, you will be contacted by a BestFireplaceScreens.com customer service specialist.