RETURNS
Our top priority is customer satisfaction, and we want you to be happy with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. Our friendly staff can help you through this process.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Eagle Global Logistics, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).

If you are unsatisfied with your purchase, you can return the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

All products properly returned under this policy are eligible for a refund. We will credit you for the total purchase price, upon receipt of the product, less a $30 restocking charge. certain orders cannot be returned due to their uniqueness and/or personalization to your specific request.

Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

Please contact customer service at 1-800-253-1482 or e-mail us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 9:00 AM to 5:00 PM CST.

Some items may be temporarily out of stock for as long as 2 to weeks due to unforeseen circumstances. We will contact you if items are backordered, and customers will be notified if item ordered has been discontinued or is no longer available.

We normally ship all in stock items within 5 business days from the time your order is received. Orders are usually shipped via UPS or FedEx and actual delivery time will vary according to your location. In most cases, it averages 5-10 business days from the day that the order was placed. Any item that is "out of stock" will be backordered and will be shipped immediately upon its arrival in our warehouse.

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

If you are requesting a rush order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.

Shipping and Handling charges are based on merchandise totals BEFORE any discounts.
It is a flat rate of $10.00 per order within the continental United States.

If for any reason the item(s) are damaged that you receive, we will replace them. Please contact us as soon as you find any defect, and be sure to save the original packaging and note any damage to the package.